Shipping Information


We ship via DHL eCommerce and provide FREE Shipping Nationwide within Malaysia on all orders made on CigarJet, except for conditions below,

  • Oversized or overweighed merchandise to your destination.
  • We CANNOT ship hazmat items (For example we have to discharge all the butane from lighter).
  • Additional charges may apply if you want to choose your own shipping courier or have us do split shipping on a single order. Please contact us.

It is normal to receive cigars unsealed, as we do random quality check on cigar conditions or maintenance for some cigars to avoid the risks of bursting, mouldy, cigar bugs, etc.


Delivery Time

Shipments are processed Monday to Friday, excluding Malaysian public holidays.


Est. Order Processing Time

Est. Parcel Delivery Time

Malaysia (Peninsular)

3 Business Days

3-5 Business Days

Malaysia (East) 3 Business Days 5-10 Business Days

Note: The delivery times above are for reference only and they are not guaranteed unless otherwise noted.


  • Due to the substantial reduction in flight frequencies, outbound airmail items may be subjected to considerable delays of more than 1 week in handling posted items to airlines subsequent to our completion of handling procedures after posting.

Order Tracking

You will be notified with a tracking code to trace your delivery status once your order has been dispatched.