FAQs

How Can I Place An Order?

Can I Check Out Online?

We are unable to check out online at the moment,  but you can browse our website and WhatsApp our Sales Advisors in complete confidence. 

How Long Does It Take For Shipping?

For shipping information, please click here

How Do I Track My Order?

Once order has been picked and packed, our Sales Advisor will send you a tracking number for reference. You may track your orders here.

What Payment Methods Are Available?

We accept payments in the following channels:

  • Bank Transfer

In Case Of A Defect, What Should I Do?

All our products are thoroughly checked before it leaves our premises. In the event of a defect, please contact our Customer Service once you have received your product and they will be able to assist you further.

Customer Service

Our friendly Customer Service teams are available on email on Weekdays from 9am to 6pm (excludes Public Holidays) at cs@cigarjet.com

or

On Whatsapp at +6012 309 9294 from Monday to Sunday, 10am to 9:30pm